Customer Cancellations

The platform default cancellation policy is:

• Full refund if cancelled 7 days before the experience start time
• No refund for cancellations within 7 days of the experience
• Individual vendors may apply stricter policies, which will be displayed on the experience page

Refund Processing

All cancellation requests are reviewed by the AfroEx operations team:

• Refund requests are reviewed within 48 hours
• Once approved, refunds are processed immediately through Stripe
• Your bank may take 5 to 10 business days to post the refund to your account
• You will receive email confirmation when the refund is processed

Vendor Cancellations

Minimum Travelers Not Met:

• Vendor must cancel at least 48 hours before the experience
• Customer receives 100% refund
• Vendor absorbs Stripe fees

Weather and Force Majeure:

Vendors may cancel experiences only when supported by objective, fact-based safety evidence that aligns with the published tour description and cancellation policy.

• Most experiences continue in light rain unless explicitly stated on the experience page
• Customer receives 100% refund for valid weather cancellations

Vendor No-Show:

• Customer receives 100% refund
• Vendor absorbs all costs and fees
• Vendor may be suspended or removed from the platform

Customer No-Show

If you do not arrive for your scheduled experience without prior cancellation, you are not eligible for a refund. The vendor is paid in full.

Contact

Questions about cancellations or payments? Email afroexpanama@gmail.com or call 1 866 777 9452.