Information We Collect

We collect information you provide directly:

• Name, email address, and phone number when booking experiences
• Emergency contact name and phone number for safety purposes
• Payment information processed securely through Stripe
• Booking details, preferences, and communication history
• Feedback, reviews, and support requests

How We Use Your Information

• Process bookings and payments
• Communicate booking confirmations and updates
• Provide customer support
• Send experience reminders and important notices
• Improve platform performance and user experience
• Track analytics to understand platform usage

Information Sharing

We share limited information with:

• Vendors: Booking ID, date, party size, and customer first name are shared upon booking confirmation. Full contact details (email, phone, emergency contact information) are released 24 hours before experience start time, or earlier if vendor-initiated cancellation is required for safety purposes.
• Stripe: Payment information for secure processing
• Analytics providers: Anonymized usage data to improve the platform
• We do not sell your personal information to third parties

Data Retention

We retain personal information as follows:

• Active account data: Retained while your account is active
• Booking records: Retained for 7 years for accounting, tax compliance, and dispute resolution
• Payment information: Never stored - processed securely through Stripe
• Marketing communications: Retained until you unsubscribe
• Analytics data: Anonymized and retained indefinitely for platform improvement

You may request deletion of your personal data at any time by emailing afroexpanama@gmail.com. Some data may be retained where required by law or for legitimate business purposes (e.g., completed booking records for tax compliance).

Email Marketing and Consent

AfroEx may send you:

1. Transactional emails (required - no opt-out):

• Booking confirmations
• Cancellation notices
• Refund confirmations
• Security alerts

2. Marketing emails (optional - opt-in required):

• New experience announcements
• Promotional offers
• Cultural travel tips
• Platform updates

You may opt out of marketing emails at any time by:

• Clicking "unsubscribe" in any marketing email
• Updating email preferences in your dashboard
• Emailing afroexpanama@gmail.com

We will never sell your email address to third parties.

Your Rights

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Withdraw consent for data processing

To exercise these rights, email afroexpanama@gmail.com.

Cookies and Tracking

We use necessary cookies for platform functionality and analytics cookies to understand user behavior. See our Cookie Policy for details.

Security

We use industry-standard security measures to protect your data. Payment information is processed through Stripe and never stored on our servers.

Changes to This Policy

We may update this policy. Changes will be posted on this page with an updated date.

Contact

Questions about privacy? Email afroexpanama@gmail.com.