AfroEx
Travel Through Culture
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Frequently Asked Questions
Everything you need to know
Booking and Payments
How do I book an experience?
Are taxes and fees included in the price?
What payment methods are accepted?
Will I receive a confirmation?
Can I book for someone else?
Can I book multiple experiences in one checkout?
Cancellations and Changes
What is the cancellation policy?
How do I request a cancellation?
How long does it take to receive a refund?
What happens if the vendor cancels?
Can I change my booking date?
Day of Experience
When do I get vendor contact details?
What if I am running late?
What happens if I miss my experience?
What should I bring?
Can I bring children?
Safety and Weather
Who is responsible for safety?
What happens if it rains?
What is considered a weather cancellation?
What if there is an emergency during the experience?
Vendors and Quality
How are experiences curated?
Are vendors verified?
What if I have a complaint about a vendor?
Can vendors contact me directly?
Support
How do I contact support?
What if I need urgent help during an experience?
Can I download my ticket after booking?
Do I need to create an account?
Where can I see my booking history?
Still Have Questions?
Our support team is here to help
Contact Support